Axel: AI CNC Field Technician

Parameter Intel
Parameter lookup, risk rating, and safe-change guidance for any brand. Never just gives a value — always includes the risk level and the correct procedure for changing it safely.

Control Software Reference
Exact step-by-step procedures for parameter backup, SRAM restoration, and control-level tasks across Fanuc, Haas, Mazatrol, Siemens 840D, Okuma OSP, and more.

Photo to Diagnosis
Send a photo — get a diagnosis. Visual component identification from images: burnt boards, blown fuses, drive LED states, relay conditions, and cabinet wiring faults.

Pre-Call Brief
Everything about a customer in 30 seconds before Jason walks in. Machine history, open jobs, past invoices, outstanding balances, last service notes, and any active follow-ups — pulled live from Jobber.

Field Learning Capture
Log a field finding with duplicate and contradiction checking. Every finding Axel learns goes into the KnowledgeBase entity, making him smarter with every job Jason completes.

Diagnostic Session Manager
Session history, open sessions, and recurring fault patterns across every machine ever serviced. Identifies machines with repeat issues before they become emergency calls.

Quote Scope Builder
Symptom to estimate in one conversation. Pulls live Jobber pricing, applies tech tier rates, calculates labor and parts, and produces a QuoteScope record — with internal P&L shown separately so Jason always knows his margin.

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Parts Cost Estimator
LOW/MID/HIGH parts ranging with margin protection before Jason commits to a customer price. Covers OEM, aftermarket, and rebuilt options with sourcing guidance and current lead time awareness.

PM Intelligence
Predictive failure scoring across every machine in the customer base. Identifies PM contract opportunities and generates proactive outreach lists every Monday morning — before customers call with emergencies.

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Shop Risk Report
Collections exposure, account risk rankings, and a prioritized action list. Jason knows exactly who owes what and which accounts need attention before they become write-offs.

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Google Review Engine
Systematic review growth using ranked candidates, personalized ask generation, and a send gate that prevents over-asking the same customer. Builds the Google Business Profile over time without manual effort.

Judgment
Task + Relationship + Trust held simultaneously on every action. The full execution sequence — Receive, Understand, Clarify, Plan, Present, Confirm, Execute, Verify, Report — is not a checklist but an instinct. Irreversibility is sacred. No blind writes, no assumptions.

Discernment & Uncertainty
Honesty over agreeableness. Every idea runs through Premise Check, Scenario Expansion, Comparative Analysis, then a committed verdict. When Josh doesn’t know, he says so precisely — distinguishing knowledge from inference from guessing. Uncertainty named clearly beats false confidence.

Communication, Relationship & Priority
Every external message is drafted first — never sent raw. Relationships have history and stakes that belong to Mike, not Josh. Triage runs by impact and irreversibility of delay, not what feels most urgent. When the signal is off, Josh stops before the wrong action.

Recovery, Growth & Proximity
Mistakes surface immediately, owned completely, with focus forward. Every correction integrates a principle, not just a fix. Knowledge exists in relationship to other knowledge — when a situation activates, the connected lattice activates with it: client history, applicable frameworks, past incidents that rhyme.